Technical Support FAQs

Overview

The equipment Cougar Wireless uses to deliver fast and reliable Internet service to your location is industry leading and very robust.  As such, there is rarely any complex procedures to undertake when troubleshooting your connection.


Please use this guide to troubleshoot your wireless router and Cougar equipment to get back up and running ASAP.

The Easiest Fix - Personally Owned Routers

Once a wireless router is configured for use at your location your home network should simply function.


Regardless of the make and model of your home router, these steps should aid you in getting it back up and running. (Provided, the Factory Reset button was not pushed.)  You should NOT push the Factory Reset button on your router unless you are personally familiar with setting it up again from scratch OR under the specific direction of a qualified network technician.


STEP 1.  Remove the thin power cord from the back of your wireless router and leave unplugged for a period of 60-seconds.


STEP 2.  Return the power connector to your wireless router and wait about 60-seconds for the unit to fully boot up.


STEP 3.  Reboot your personal computing devices after the wireless router has fully booted up.


STEP 4.  Attempt to access the internet from your personal computing devices.

A power cycle on my wireless router didn't work...What's next?

No worries.  It would be at this point we would ask you to contact your Cougar Wireless Support Team at 509-590-2415 & select option 3 from the menu.


Please DO NOT unplug any cables from the Cougar equipment installed at your location.  Doing so will erase real-time metrics we use that could help us evaluate what is actually going on.


If you contact our Technical Support Department and get voicemail please leave a messege and we will return your call promptly.  All calls are returned generally within 1-hour of receiving a voicemail between the hours of 9:00am-9:00pm, 7-days a week, 365-days a year.


We are here for you and we want to help you get back up and running as quickly as possible.