Acceptable Use Policy (AUP)

Acceptable Use Policy

  

I. INTRODUCTION 


Cougar Wireless and its various affiliates and subsidiaries (collectively “we”, “us”, “our”) are committed to being responsible network citizens. To assist us in protecting the usefulness and enjoyment of the Internet, you agree to abide by the terms of this Acceptable Use Policy (the “AUP”). Any violation of this AUP will constitute a violation of the terms of the Terms and Conditions of Service (“Terms of Service”), which may be viewed at http://www.cougarwireless.com/tou and form part of your End-User Service Agreement (“Agreement”) with us, and such violation may result in the termination of such Agreement and/or suspension of your Service thereunder. 


IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF SERVICE AND THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD IMMEDIATELY STOP USING THE SERVICES AND NOTIFY COUGAR WIRELESS THAT YOU ARE TERMINATING THE SERVICES. CANCELLING SERVICE DURING YOUR CONTRACT TERM DOES NOT REMOVE YOUR FINANCIAL OBLIGATION TO PAYOUT THE REMAINDER OF YOUR CONTRACT TERM. 


If you have any questions about this AUP, by one of the following means:

• Email: info@cougarwireless.com 

• Telephone: 1-509-590-2415 

• By writing to: Cougar Wireless

Attention: Customer Service, 4526 S. Regal St., Suite A, Spokane, WA, 99223 

For the purposes of this AUP, "Internet host" means any computer or electronic device connected to the Internet. Terms not otherwise defined in this AUP will have the meanings set out in the Terms of Service. 


II. GENERAL 


a) Your Service is solely for your personal use; without limitation, you may not use the Service or any equipment provided in connection with the Service for operation of an Internet service provider's business. You may also not use it for any commercial or non-commercial purpose intending to share or distribute the service to other individuals or entities for free or for cost, unless specifically authorized pursuant to a written agreement between us and you, and where such authorization exists, the commercial or non-commercial use must conform to all of the terms of any such agreement. 


b) Harassing or abusive language or actions, whether verbal, written or otherwise, of our employees, suppliers, agents and representatives is strictly prohibited and will not be tolerated. 


c) You are prohibited from using the Service for activities that include, but are not limited to: 


1.) Invading another person’s privacy;

 

2.) Access or attempt to access any Internet host, computer, software or data belonging to any other person without that person’s authorization, or use any tools designed to facilitate such access, such as "packet sniffers"; 


3.) Transmitting unsolicited messages which, in our sole judgment, cause significant disruption or elicit complaints from other Internet users.  


4.) Restricting or inhibiting any other user from using or enjoying the Internet, impairing the operations or efficiency of the Service or creating an unusually large burden on our networks. Cougar Wireless reserves the right to throttle bandwidth or restrict access to any network protocol or website that we believe to place what we deem to be a large burden on the healthy functioning of the Service. Customers who exceed 500 GB of data transfer for 3-consecutive months may be subject to special network traffic provisioning protocols designed to promote the overall health of the Cougar Wireless network and limit any adverse effects their excessive downloading may have on other customers. 


5.) Harassing users or groups in any way including but not limited to defaming, abusing, stalking, threatening or otherwise violating the legal rights of others. 


6.) Impersonating other subscribers of ours or of other Internet service providers or any other person or entity in any way, or engaging in any other fraudulent activities, including but not limited to, forging anyone’s digital or manual signature. 


7.) Uploading or downloading, transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to information, software, files or other material which: 


(i) are protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); 


(ii) are defamatory, obscene, child pornography or hate literature; 


(iii) constitute invasion of privacy, appropriation of personality, or unauthorized linking or framing; or 


(iv) are otherwise unlawful. 


8.) Cougar Wireless reserves the right to throttle bandwidth or restrict access to any network protocol, peering software or website that we believe to exist primarily for the illegal and/or unlawful exchange of copyrighted material including but not limited to: files, software, music, video or other similar copyrighted digital material whether it is likely to be in violation of national or international law, herein defined as "Unpaid Content". In a balanced approach towards permitting fair and equal access to unpaid content (as not all of the content is illegal), Cougar Wireless may impose Concurrent Connection Limits, (CCL) on users of said peering software and unpaid content. These types of peering software and unpaid content can and often do place a large burden on networks through abnormally high session counts and link saturation of network switches and other networking hardware. To limit the adverse effects these users place on networks, Cougar Wireless institutes Session Caps specific only to the users of these technologies. Additionally, during peak traffic times on network these traffic streams get assigned the lowest network priority so as not to interfere with users of paid content streams. 


9.) Falsifying or deleting any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file. 


10.) Transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any files, program or information designed to assist users in defeating copy-protection, registration and any other anti-theft mechanisms associated with commercial or shareware programs. 


11.) Transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any files, program or information (including, without limitations, guessing programs, cracking tools or network probing tools) designed to assist users in compromising the security of the Service, our network or telecommunications services. 


12.) Transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any files, program or information designed to assist in the fraudulent use of telecommunications services. 


13.) Interfering with computer networking or telecommunications systems and/or service to or from any Internet user, host, server or network, including but not limited to compromising the security of or tampering with system resources or accounts, denial of service attacks, overloading a service, improper seizure and abuse of operator privileges ("hacking") or attempting to "crash" a host, disrupting sessions of other Internet users or consuming excessive amounts of central processing unit time, memory or disk space; 


14.) Using an Internet host's resources in a manner which is not authorized by its administrators. This includes mail relaying, transmitting chain letters, make-money-fast or pyramid style schemes of any sort. 


15.) Posting or transmitting any information or software which contains a virus, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component.

 

16.) Unless you have purchased Services that are specifically designed and authorized to support such functionalities, operating a server in connection with the Services including but not limited to mail, news, file, gopher, telnet, chat, web, or host configuration servers, multimedia streamers, or multi-user interactive forums is prohibited. 


17.) Reselling any of the Services or use of the Services other than for your own personal purposes. Without limiting the foregoing, you agree that you will not use the Services to provide Internet access or any other feature of the Services to any third party. 


18.) Transmitting, posting, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any program or information constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability. 


19.) Violating or breaching any applicable laws and/or regulations. 


III. ELECTRONIC MAIL 


a.) Our e-mail service, as further described in your Agreement, is for your personal use. You may not sublicense, distribute, transfer, or sell the e-mail service or any portion thereof. 


b.) You agree to use the e-mail service only to send and receive messages and material that are proper. In addition to the general terms set out above, and by way of example, and not as a limitation, you agree that when using the e-mail service, you will not: 


1.) Use such service in connection with pyramid schemes, spamming or any unsolicited messages (commercial or otherwise). 


2.) Restrict or inhibit any other user from using or enjoying such service. 


3.) Create a false identity for the purpose of misleading others or forge the headers of your email messages in any way. 


4.) Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of such service or other user or usage information or any portion thereof. 


5.) Promote or facilitate the transmission of unsolicited email messages. 


6.) Attach an excessively long signature to your messages. 


7.) Send messages to disrupt or cause difficulties in receiving other email. 


8.) In the event that you maintain one or more bulk "opt-in" e-mail lists, you must have a method of confirmation of subscriptions and be able to provide such information when requested by us. At our discretion, if no such evidence is available, such bulk e-mailings may be considered as unsolicited. 


9.) We reserve the right, in our sole discretion, to set an upper limit on the number of recipients of customer initiated e-mail, the number of subscribers on a customer's bulk "opt-in" e-mail lists, and the number of messages a customer may send or receive through our e-mail service. 


10.) Neither we nor any of our suppliers, have any obligation to monitor the e-mail service. However, we and our suppliers reserve the right to review materials sent through such service, and to remove any materials in our/their sole discretion. We, in our sole discretion, may terminate your access to the e-mail service at any time, without notice. 


11.) We, and our suppliers, reserve the right at all times to disclose any information as we/they, in their sole discretion, deem necessary to satisfy any applicable law, regulation, legal process or governmental request. We and our suppliers’ further reserve the right at all times to edit, refuse to post or to remove any information or materials, in whole or in part, in our/their sole discretion. 


IV. NEWSGROUPS / DISCUSSION FORUMS 


a) In addition to the general terms set out above, while posting to newsgroups or any other discussion forum, you are prohibited from conducting activities that include, but are not limited to: 


1.) Posting advertisements, commercial or unsolicited messages of any kind, unless expressly permitted by the charter or FAQ of the applicable newsgroup or discussion forum. 


2.) Posting binary or excessively large files of any kind, unless expressly permitted by the charter or FAQ of the applicable newsgroup or discussion forum. 


3.) Posting substantially identical messages to more than ten newsgroups. 


4.) Attaching an excessively long signature to your messages. 


5.) Forging the headers of your postings in any way. 


6.) Newsgroup and forum postings must comply with each newsgroup's or discussion forum's respective charter or FAQ. 


V. INTERNET RELAY CHAT (“IRC”)/CHAT a.) In addition to the general terms set out above, while using IRC or any other chat service, you are prohibited from conducting activities that include, but are not limited to: 


1.) Sending messages that include advertisements or commercial content of any kind in an unsolicited manner. 


2.) Attempting a “denial of service” attack either automated via a bot or conducted manually. 


3.) Additionally, while using an IRC Server or any other chat service, you must be in full compliance with the rules and regulations set out by the server administrator. 


VI. NETWORK / SECURITY 


a.) In addition to the general terms set out above, you are prohibited from using the Service for activities that include, but are not limited to: 


1.) Sharing of your Account User ID(s) and password(s) for the purpose of concurrent login sessions from the same Account. 


2.) Causing an Internet host to become unable to effectively service requests from other hosts. 


3.) Analyzing or penetrating an Internet host's security mechanisms. 


4.) Forging any part of the TCP/IP packet headers in any way. 


5.) Committing any act which may compromise the security of your Internet host in any way. 


b.) As further set out in your Agreement, you are solely responsible for the security of your system and Account. We will offer full co-operation with law enforcement agencies in connection with any investigation arising from a breach of this AUP. 


c.) In the event that numerous complaints are received by our staff in regards to any breaches of this AUP, at our discretion, a processing fee per complaint received, in addition to an administration fee, may be applied to your Account. This remedy is in addition to any other remedy that we may apply for any single or repeated complaints or while we are investigating any such complaint(s), and such additional remedies may include, without limitation, suspension or termination of the provision of the Service or any part thereof to you and/or terminating the Agreement, which may be done at any time and without prior notice to you. 


VII. PUBLIC DISPARAGEMENT 


a.) Cougar Wireless may, under the provisions of 'Cougar Wireless Connectivity Agreement' Section III, exercise its right to terminate services for any current or future subscriber of said services if subscriber: 


1.) Attempts to publicly disparage the company in any manner, including but not limited to: 


i.) Through verbal means and methods

ii.) Through written means and methods 

iii.) Through social networks, web posts, or any other method by which digital technology is used to broadcast a negative image to the general public as a means to discourage members of the general public from utilizing our services. This does not limit said person from exercising their right to file a grievance with our company or any other reporting agency where the intent of the subscriber is attempting to seek resolution to a specific grievance. Cougar Wireless has no intention to limit an individuals protected 1st Amendment Right to say what they feel as an individual, but Cougar Wireless may terminate the subscribers agreement in an effort to permit the subscriber the opportunity to seek internet services elsewhere. If a subscriber has a specific grievance with our company or services we welcome an open dialog with said person in an effort to achieve resolution to the specific grievance. Additionally we invite any subscriber with a specific grievance to file a specific complaint with the Better Business Bureau, FCC, or any other 3rd party organization who as part of their regular business operations exists to address such grievances in a manner that is both fair and equitable to both parties. 


VIII. MISCELLANEOUS 


a.) We may at any time and from time to time amend this AUP by posting notice of the amended AUP on our website(s) or by sending you notice via e-mail to the primary e-mail account associated with your Account, and such modification shall be effective as of the earlier of the date of posting of the modified AUP, or the date identified in the email, as applicable. 


b.) The AUP is governed exclusively by and construed in accordance with the laws of the province or territory in which your billing address is located, but if your billing address is outside of the United States of America, the AUP is governed exclusively by the laws of Washington State and you submit to the jurisdiction of the courts of Washington State. If any provision in this AUP is declared to be invalid or in conflict with any such law or regulation, that provision may be deleted or modified, without affecting the validity of the other provisions. 


c.) Our failure to insist upon or enforce strict performance of any provision of this AUP shall not be construed as a waiver of any provision or right. 


Any additional questions regarding the Acceptable Use Policy of Cougar Wireless should be directed to info@cougarwireless.com or you may contact our office at 509-590-2415.